Basic Warranty Terms

We provide warranty service for all our products, including Customized Wardrobe, Bar Furniture, Dinning Room Furniture, Living Room Furniture, Bedroom Furniture.

A two-year warranty is provided for the materials and components of the furniture.

For example, seat cushions, LED lighting components all acceptable to be warrantied, if they are used in accordance with the warranty policy.

Warranty Agreement and Restrictions

VASTATIO.com guarantees the products sold by our website which is covered by a two-year warranty, under Normal Use and do not have any serious quality issues. "Normal Use" means in strict accordance with the installation, operation and maintenance manual.

If the product is in accordance with the warranty policy, contact will work with you to arrange for repairs or a replacement, and contact will cover the costs. This warranty does not cover labor, installation, removal, or other related costs associated with defective, required, or replaced products.

This limited warranty does not cover any loss and / or damage due to:

Misuse or unusual use

Mishandling

Accident

Neglect

Acts of God. Related to events outside human control, like flash floods, earthquakes, or other natural disasters.

Improper installation

Improper maintenance and care, Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners and harsh outdoor environment will void any and all warranties on finishes and material.

Modification(including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by VASTATIO.com  Substituting another manufacturer's product and / or components will render the warranty completely void.

Normal wear and tear from daily use. For example, gloss reduction, scratching, staining and alkaline etching of finishes over time, due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

This warranty extends to the original purchaser, and is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of contact, by words or action, other than as set forth herein shall constitute a warranty.

If you believe that you have a warranty claim, contact contact. Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem.

Business Information

Website name: Vastatio
Company name: AETHERIS GROUP LTD
Company number: 16437198
Address: 22 Olympic Crescent, Brooklands, Milton Keynes, MK10 7LE, United Kingdom

Support

UK - Phone: +44 7985981489
USA - Phone: +13590639629
Email: support@vastatio.com
Working hours: Mon-Sat: 09:00 AM to 06:00 PM (EST)