Our total delivery time is around 14–75 business days, depending on the product and your location.

We accept PayPal and Credit Card.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at 86-13500256282.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

At Vastatio, your satisfaction is our priority.

If you wish to request a refund, simply contact our customer service team or log in to your Vastatio account to initiate a return. Once your request is approved and the item is returned in its original condition and packaging, we will process your refund within 5 business days of receiving the product.

Refunds are issued to your original payment method. Depending on your bank or card provider, it may take up to one billing cycle for the amount to appear in your account.

We kindly ask that you avoid filing a chargeback during this period, as it may delay the resolution.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Our team will handle the issue with care and ensure a prompt solution — because every detail of your experience matters to us.